Support — O2-Lite Pro

Welcome to O2-Lite Pro Support

We're here to help you get the most out of your GPS tracking system. Whether you need assistance with device setup, account management, or troubleshooting, our support team is ready to assist you.

Getting Started

If you're new to O2-Lite Pro, here are some quick steps to get started:

• Create an Account: Sign up for a new account through the registration page or mobile app.
• Add Your Devices: Register your GPS tracking devices using their IMEI numbers or device identifiers.
• Configure Settings: Set up geofences, alerts, and notifications according to your tracking needs.
• Access Dashboard: Monitor your devices in real-time through the web dashboard or mobile application.

Common Questions

How do I add a new GPS device?

Navigate to the Devices section in your dashboard, click "Add Device", and enter your device's IMEI number and other required information. Follow the on-screen instructions to complete the setup.

How do I set up geofences?

Go to the Geofences section, click "Create Geofence", and draw or define the area on the map. You can set alerts to notify you when devices enter or exit these zones.

Why isn't my device showing location updates?

Check that your device has a clear view of the sky for GPS signal, ensure the device is powered on, and verify that it has an active SIM card with data connectivity. Also check your device settings in the dashboard.

How do I reset my password?

Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

Can I track multiple devices?

Yes! O2-Lite Pro supports tracking multiple devices. The number of devices you can track depends on your subscription plan. Check your account settings for details.

Account Management

• Update Profile: Go to My Account settings to update your personal information, email, and preferences.
• Manage Subscriptions: View and manage your subscription plan, billing information, and payment methods in the Membership section.
• Device Management: Add, edit, or remove devices from your account through the Devices section.
• Privacy Settings: Control your data sharing preferences and review our Privacy Policy for details on how we handle your information.

Technical Support

If you're experiencing technical issues:

• Check your internet connection and ensure you're using a supported browser.
• Clear your browser cache and cookies, then try again.
• Verify that your device firmware is up to date.
• Review the device status indicators in your dashboard for any error messages.
• Check our system status page for any ongoing maintenance or outages.

Mobile App Support

For mobile app assistance:

• Ensure you have the latest version of the app installed from Google Play Store or Apple App Store.
• Grant necessary permissions (location, notifications) when prompted.
• Check that your device's location services are enabled.
• If push notifications aren't working, verify notification settings in both the app and your device settings.

Contact Us

Need additional help? Our support team is available to assist you:

When contacting support, please include:

• Your account email address
• Device IMEI or identifier (if applicable)
• Description of the issue or question
• Screenshots (if relevant)

Additional Resources

• Privacy Policy - Learn how we protect your data
• Account Deletion - Instructions for deleting your account
• User Manual - Comprehensive guide available in your dashboard
• Video Tutorials - Step-by-step video guides for common tasks

System Requirements

To ensure optimal performance:

• Web Browser: Chrome, Firefox, Safari, or Edge (latest versions)
• Mobile App: iOS 12+ or Android 8.0+
• Internet Connection: Stable broadband or mobile data connection
• GPS Devices: Compatible with most standard GPS tracking devices